Shipping
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2 to 4 days.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. UK mainland delivery is usually within 15 to 45 working days. You will receive a confirmation email and a tracking number once your order has been processed.
We cannot deliver certain products outside mainland UK. Please get in touch with our support team for more information.
Returns
We have a 7-day return policy for most of our products, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@gobii.co.uk. If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
